Advertisement Customer Support Specialist

Location Singapore
Job reference BBBH111810_1653459877
Salary S$3800 - S$4800 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247


  • Handle and resolve end to end post-sales queries for the advertising products and work on case volumes across email and chat channels
  • Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
  • Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
  • Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
  • Manage escalations workflows with internal teams
  • Partner with upstream technical specialists to educate advertisers on product features and common issue types
  • Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
  • Develop as a subject matter expert across assigned product area and mentor fellow team members


  • BA/BS degree or equivalent practical experience
  • 3+ years of Technical Customer support or Operations
  • Prior Customer Support experience is desirable
  • Fluent with social media products usage and basic understanding of Advertising industry
  • Experience in a Contact Centre/Service program with any Advertising Tech company is a plus

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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