Advertisement Technical Support Specialist

Location Singapore
Job reference BBBH131812_1694510977
Salary S$3500 - S$5000 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247


  • Handle and resolve end to end post-sales queries for the advertising products and work on case volumes across email and chat channels
  • Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
  • Drive overall Customer Satisfaction metrics ensuring service quality through case journey
  • Drive adherence to service levels across channels and impact resolution times for end customer
  • Manage escalations workflows with internal teams
  • Partner with upstream technical specialists to educate advertisers on product features and common issue types
  • Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
  • Develop as a subject matter expert across assigned product area and mentor fellow team members


  • BA/BS degree or equivalent practical experien