RESPONSIBILITIES:

• Acting as a liaison between the end-users & the IT team (to understand the business requirements) for the end-user services, designing & implementing new solutions/ enhancements.
• Leading ongoing projects (for end-user workspace) to enhance the experience of collaboration, mobility, performance, security, and service level.
• Contributing to the development of digital workspace and desktop engineering.
• Providing expertise to the regional teams and collaborating with the HQ stakeholders.
• As a solution architect, understanding & realizing target architectures and coordinating with the internal teams, partners/ vendors, and key stakeholders.
• Providing timely escalation & resolution (of major issues) to the management and HQ team(s).
• Partnering with the planning section to ensure alignment of all platform architecture processes, standards, strategies, and roadmap.
• Preparing & presenting regular project reports and documentations.
• Ensuring project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.

REQUIREMENTS:

• Required to have minimum of 5 - 6 years of IT end-user services support (in a large organization)
• Has in-depth knowledge on Microsoft 365, Group Policy, Active Directory Trusts, Active Directory Sites and Services, DNS, DHCP, and DFS.
• Knowledgeable in the ID authentication architecture, Microsoft Intune & Windows 10 OS control(s).
• Has hands-on knowledge in End User Technology Services (including Virtual Desktop Delivery Services, Email, File, Print, Instant Messaging, Unified Communications Tools, & Mobile Device Management).
• Possess proven experience in solution, architecture, design for client OS engineering, virtualization, collaboration & workgroup for project delivery.
• Possess good communication, interpersonal and presentation skills.
• Advantageous to have (some, not all), but not a must have:
  • Microsoft Certifications (e.g.: Microsoft SCCM, Microsoft Intune Certifications, Azure Fundamentals, MS 365 mobility and Security, Managing Modern Desktops, Modern Desktop Administrator, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
  • ITIL Certification
  • Prior working experience in a BFSI (Banking, Financial Services & Insurance) environment

Clara Yadanar Su Mon License No.: 02C3423 Personnel Registration No.: R1549384

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