RESPONSIBILITIES:

Acting as a liaison between the end-users & the IT team (to understand the business requirements) for the end-user services, designing & implementing new solutions/ enhancements.
Leading ongoing projects (for end-user workspace) to enhance the experience of collaboration, mobility, performance, security, and service level.
Contributing to the development of digital workspace and desktop engineering.
Providing expertise to the regional teams and collaborating with the HQ stakeholders.
As a solution architect, understanding & realizing target architectures and coordinating with the internal teams, partners/ vendors, and key stakeholders.
Providing timely escalation & resolution (of major issues) to the management and HQ team(s).
Partnering with the planning section to ensure alignment of all platform architecture processes, standards, strategies, and roadmap.
Preparing & presenting regular project reports and documentations.
Ensuring project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.

REQUIREMENTS:

Required to have minimum of 5 - 6 years of IT end-user services support (in a large organization)
Has in-depth knowledge on Microsoft 365, Group Policy, Active Directory Trusts, Active Directory Sites and Services, DNS, DHCP, and DFS.
Knowledgeable in the ID authentication architecture, Microsoft Intune & Windows 10 OS control(s).
Has hands-on knowledge in End User Technology Services (including Virtual Desktop Delivery Services, Email, File, Print, Instant Messaging, Unified Communications Tools, & Mobile Device Management).
Possess proven experience in solution, architecture, design for client OS engineering, virtualization, collaboration & workgroup for project delivery.
Possess good communication, interpersonal and presentation skills.
Advantageous to have (some, not all), but not a must have:
- Microsoft Certifications (e.g.: Microsoft SCCM, Microsoft Intune Certifications, Azure Fundamentals, MS 365 mobility and Security, Managing Modern Desktops, Modern Desktop Administrator, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
- ITIL Certification
- Prior working experience in a BFSI (Banking, Financial Services & Insurance) environment

Clara Yadanar Su Mon License No.: 02C3423 Personnel Registration No.: R1549384

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Location	Singapore
Job reference	BBBH124719_1677234901
Salary	Negotiable

Consultant name	Clara Yadanar Su Mon
Consultant email	clara.yadanar@experis.com.sg
Consultant contact no.	6232 5255
EA License No.	02C3423
Consultant Registration No.

AM OR Snr Specialist (Workspace & End-Point Security Mnt)