The candidate is responsible to perform production support task for digital platform team. The system support scope consists of workflow / digitalization systems, automation and local application. Peripheral supporting systems of Customer Onboarding and Funding Platform. Automation software's IWA and JP1.

The candidate shall be part of the roster support for application support team ensuring all production system stability and system readiness for business.

Job Responsibilities

Responsible for production system integrity and production system readiness of systems under the Digital Platform System team
Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems
Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
Propose improvement for systems based on identified process gaps
Standardize processes through developing implementation, integration, and documentation in accordance to set standards
Identify and propose suitable processes for automation and implementation.
Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
Highlight and escalates risk issues to relevant parties in a timely manner
Participate in system restoration for Disaster Recovery exercises
Coordinate regular meetings for issues resolution with developers
Perform other duties as and when assigned

Job Requirements

Diploma / Degree in Computer Science or Information Technology
Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
Possess hands-on experience in supporting Workflow and Automation systems
Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
Has functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services
Possess good understanding and competency in scripting (such as DOS, UNIX or VBA)
Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
Possess collaborative team player working style with demonstration of presentable interpersonal skills
Excellent communication, interpersonal and presentation skills

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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Location	Singapore
Job reference	BBBH128091_1684406270
Salary	performance bonus

Consultant name	Joanna Tham Pooi Kwan
Consultant email	joanna.tham@experis.com.sg
Consultant contact no.	65515325

Application Support Analyst, Digital Platform System