Application Support Analyst, Digital Platform System

Location Singapore
Job reference BBBH128091_1684916674
Salary performance bonus
Consultant name Joanna Tham Pooi Kwan
Consultant email joanna.tham@experis.com.sg
Consultant contact no. 65515325
EA License No. 02C3423
Consultant Registration No. R1985398


The candidate is responsible to perform production support task for digital platform team. The system support scope consists of workflow / digitalization systems, automation and local application. Peripheral supporting systems of Customer Onboarding and Funding Platform. Automation software's IWA and JP1.

The candidate shall be part of the roster support for application support team ensuring all production system stability and system readiness for business.

Job Responsibilities

  • Responsible for production system integrity and production system readiness of systems under the Digital Platform System team
  • Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems
  • Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
  • Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
  • Propose improvement for systems based on identified process gaps
  • Standardize processes through developing implementation, integration, and documentation in accordance to set standards
  • Identify and propose suitable processes for automation and implementation.
  • Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
  • Highlight and escalates risk issues to relevant parties in a timely manner
  • Participate in system restoration for Disaster Recovery exercises
  • Coordinate regular meetings for issues resolution with developers
  • Perform other duties as and when assigned



Job Requirements

  • Diploma / Degree in Computer Science or Information Technology
  • Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
  • Possess hands-on experience in supporting Workflow and Automation systems
  • Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
  • Has functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
  • Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services
  • Possess good understanding and competency in scripting (such as DOS, UNIX or VBA)
  • Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
  • Possess collaborative team player working style with demonstration of presentable interpersonal skills
  • Excellent communication, interpersonal and presentation skills

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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