- Location: Changi Business Park
- Industry: Banking environment
Responsibilities
- Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
- Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems.
- Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
- Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.?
- Propose improvement for systems based on identified process gaps.
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation.?
- Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
- Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises.
- Coordinate regular meetings for issues resolution with developers.
- Perform other duties as and when assigned
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Requirements
- Diploma / Degree in Computer Science or Information Technology
- Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
- Hands on experience in supporting Automation and Workflow systems.?
- Working experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure, and service desk) and business users.
- Functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
- Technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.?
- Good understanding and competency in scripting (such as DOS, UNIX, or VBA)
- Demonstrates sound judgment in reviewing problems and making recommendations / decisions
*Shortlisted candidates will be informed.
Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "Application Support Analyst"
Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423
