Responsibilities

Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems.
Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.?
Propose improvement for systems based on identified process gaps.
Standardize processes through developing implementation, integration, and documentation in accordance to set standards
Identify and propose suitable processes for automation and implementation.?
Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
Highlight and escalates risk issues to relevant parties in a timely manner.
Participate in system restoration for Disaster Recovery exercises.
Coordinate regular meetings for issues resolution with developers.
Perform other duties as and when assigned

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Requirements

Diploma / Degree in Computer Science or Information Technology
Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
Hands on experience in supporting Automation and Workflow systems.?
Working experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure, and service desk) and business users.
Functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
Technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.?
Good understanding and competency in scripting (such as DOS, UNIX, or VBA)
Demonstrates sound judgment in reviewing problems and making recommendations / decisions

*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "Application Support Analyst"

Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Application Support Analyst (L2 Support)