Application Support Analyst (Payment System)

Location Singapore
Job reference BBBH127826_1684375685
Salary performance bonus
Consultant name Joanna Tham Pooi Kwan
Consultant email joanna.tham@experis.com.sg
Consultant contact no. 65515325
EA License No. 02C3423
Consultant Registration No. R1985398
  • Nearest MRT: Expo


Job Responsibilities:

Incident and Problem Management?

  • Timely response to production issues, inquiry and service request.
  • Troubleshoot the incidents and lead in incident recovery, communication and resolutions in production environment.
  • Timely escalation to Management for potential critical issues (bad news first approach)
  • Quickly identify relevant teams for the incident, communicate and engage for recovery.
  • Conduct RCA, create action plan and track to closure.
  • Proactively assess past production issues and identify patterns and repeated causes and prioritize the resolutions, and any possible actions to stabilize the Production Environment. (Continuous service Improvement).
  • Create Incidents and Problem Dashboards for management and teams and track critical actions.
  • Properly document production resolutions and workarounds for future reference.


Change Management

  • Gatekeep Production systems and review changes to the applications before implementing in production.
  • Constantly provide feedback to Change Teams to improve production stability.


Security & Compliance

  • Closely track potential security risks and vulnerabilities on production environment for the systems in scope.
  • Certify the production system for newer OS patches on a regular basis.


Business Continuity Plan (BCP)

  • Coordinate with relevant teams and facilitate execution on yearly BCP drills.


Maintenance & Renewal

  • Proactively track and execute any renewal activity (cert key renewal, maintenance contract renewal, etc) managed by PST
  • Perform periodic maintenance activity such as log housekeeping, system data archiving.


Project and Other Tasks

  • Support any other ad-hoc tasks as assigned on behalf of the team.


Job Requirements:

  • Bachelor's degree with min. 5 years of work experience in a bank/FI
  • Experience in Payment Systems - Domestic, Cross-border or Real-Time payments
  • Knowledge in IT Service Management (ITSM)
  • Experience in developing and maintaining accurate technical and user documentation
  • Excellent communication, interpersonal and presentation skills


*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to joanna.tham@experis.com.sg with the subject "Application Support Analyst"

Joanna Tham Pooi Kwan
Registration No.: R1985398
EA License No.: 02C3423

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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