Application Support Engineer (MS Dynamic CRM/Sharepoint)

Location Singapore
Job reference BBBH105218_1633762689
Salary Negotiable
Consultant name Kenneth Ho Qian Tat
Consultant email kenneth.ho@experis.com.sg
Consultant contact no. 6232 5241
EA License No. 02C3423
Consultant Registration No. R1879958


Responsibilities:

  • Provide tier 1 or tier 2 technical support to customer's end-users
  • Take ownership and drive effective closure to support tickets within the stipulated SLA
  • Log, update, and manage support tickets reported by users
  • Work with customer IT team to maintain business-critical SharePoint, Dynamic CRM, or Office 365 systems and applications
  • Liaise between client and third-party vendors for resolving support cases
  • Consolidate and update Knowledge Base, FAQ, and other necessary documentation.



Job Profile:

  • Ability to work individually and within a highly collaborative team setting
  • Able to multi-task in a demanding, fast-paced environment and work with minimal supervision to meet deadlines
  • Team player with excellent communication and interpersonal skills
  • Quick learner, passionate about learning new technology
  • Understanding of Microsoft SharePoint, Exchange, and Office 365 architecture, Dynamic CRM, components, configuration, and administration
  • Experience in IT Pro related topics such as administration for Microsoft Exchange, SharePoint, Dynamic CRM, or Office 365
  • Troubleshooting capabilities
  • More than 3 years of related work experience

Kenneth Ho Qian Tat EA License No.: 02C3423 Personnel Registration No.: R1879958

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