Application Support Engineer (MS Dynamic CRM/Sharepoint)

Location Singapore
Job reference BBBH105218_1633762689
Salary Negotiable
Consultant email kenneth.ho@experis.com.sg
EA License No. 02C3423


Responsibilities:

  • Provide tier 1 or tier 2 technical support to customer's end-users
  • Take ownership and drive effective closure to support tickets within the stipulated SLA
  • Log, update, and manage support tickets reported by users
  • Work with customer IT team to maintain business-critical SharePoint, Dynamic CRM, or Office 365 systems and applications
  • Liaise between client and third-party vendors for resolving support cases
  • Consolidate and update Knowledge Base, FAQ, and other necessary documentation.



Job Profile:

  • Ability to work individually and within a highly collaborative team setting
  • Able to multi-task in a demanding, fast-paced environment and work with minimal supervision to meet deadlines
  • Team player with excellent communication and interpersonal skills
  • Quick learner, passionate about learning new technology
  • Understanding of Microsoft SharePoint, Exchange, and Office 365 architecture, Dynamic CRM, components, configuration, and administration
  • Experience in IT Pro related topics such as administration for Microsoft Exchange, SharePoint, Dynamic CRM, or Office 365
  • Troubleshooting capabilities
  • More than 3 years of related work experience

Kenneth Ho Qian Tat EA License No.: 02C3423 Personnel Registration No.: R1879958

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy