Application Support Engineer (up to $7000 + VB)

Location Singapore
Job reference BBBH105272_1632367454
Salary Variable Bonus
Consultant name Joanna Tham Pooi Kwan
Consultant email
Consultant contact no. 65515325
EA License No. 02C3423
Consultant Registration No. R1985398

We are looking for an enthusiastic Application Support Engineer to support the SWIFT and the solutions on our hosted platform (SaaS). The Service Bureau team in Singapore administers the hosted platform to ensure sustainability, efficiency and value creation. In this business-critical role, the candidate will work with other team members to implement, manage, upgrade our solutions on the hosted platform and provide technical advice for our customers. With an acute sense of prioritie, and good technical skills, you will assist in the identification
and resolution of critical system issues that impact business operations.

A typical day as an Application Support Engineer, might include the following:

  • Install a new solution on the hosted platform
  • Rollout an upgrade or patch to the SWIFT solutions
  • Acquire tools to facilitate the analysis of operational data
  • Monitor and analyse software maintenance activities
  • Develop software transition plans
  • Collaborate with external stakeholders and vendors to resolve problems
  • Do software real-time troubleshooting
  • Investigate and analyse a technical production issue

    You're good at:
  • Having a solid IT experience: applications support, enhancement and integration
  • Windows and Linux basic server administration
  • Powershell and Unix scripting
  • Relational databases (basic knowledge of SQL scripting and database administration)
  • Networking concepts (TCP\IP, routing, switching, VLANs, Firewalls)
  • Team work and collaboration
  • Working under pressure when required
  • Having flexible approach to issues
  • Good communication skills, both via email and over the phone

    Extra awesome:
  • Experience in the Financial industry
  • SWIFT solutions (Alliance Access / Alliance Gateway / SWIFT Net Link / HSM)
  • SWIFT operations (messages, routing, PKI's, etc.

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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