Job Responsibilities

Lead on-going projects for end user workspace to enhance the experience of collaboration, mobility, performance, security, and service level.
Contribute in the development of digital workspace and desktop engineering.
Provide expertise to regional teams and collaborate with Japan head office stakeholders.
Provide timely escalation and resolution of major issues to management and Head Office teams.
Act as liaison between end users and IT team to understand business requirements for end-user services, design and implement new solution or enhancements.

Partner with planning section to ensure alignment of all platform architecture processes, standards, strategies and roadmap.
As a solution architect, understand and realize target architectures and coordinate with internal teams, partners/vendors and key stakeholders.
Prepare and present regular project reports and documentations.
Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.

Job Requirements

Bachelor's Degree in IT, Computer Science or equivalent with min. 6 years of experience supporting IT End User Service in a large organization.
Microsoft certification - Intune, MS 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
ITIL Certification with good understanding of ITIL Change, problem, and incident management frameworks.
In-depth knowledge on Microsoft 365, Group Policy, Active Directory Trusts, Active Directory Sites and Services, DNS, DHCP, and DFS.

Knowledge in ID authentication architecture to achieve SingleSignOn between on-premise and private cloud environment.
Knowledge and practical experience with Microsoft Intune and Windows 10 OS control.
Hands-on knowledge in End User Technology Services including Virtual Desktop Delivery Services, Email, File, Print, Instant Messaging, Unified Communications Tools and Mobile Device Management
Proven experience in solution, architecture, design for client OS engineering, virtualization.
Proven experience in collaboration and workgroup for project delivery.

Prior working experience in a bank or financial institution is a plus.
Good communication, interpersonal and presentation skills.

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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Location	Singapore
Job reference	BBBH124593_1677034370
Salary	Bonuses

Consultant name	Joanna Tham Pooi Kwan
Consultant email	joanna.tham@experis.com.sg
Consultant contact no.	65515325
EA License No.	02C3423

Assistant Manager, End User Workspace (Microsoft Endpoint)