Assistant Officer, Desktop Support Engineer

Location Singapore
Job reference BBBH127612_1683168631
Salary Negotiable
Consultant name Canete Christopher Miguel
Consultant email christopher.canete@experis.com.sg
Consultant contact no.
EA License No. 02C3423
Consultant Registration No. R23112144


Responsibilities

  • Work onsite in the client's office or connect remotely to troubleshoot client's hardware and software issues.
  • Install and maintain hardware and computer peripherals and software and hardware installation for laptops.
  • Install and upgrade operating systems and computer software including desktop PC windows patching.
  • Work with security team on the desktop PC vulnerability, review and research on the solution to close the vulnerability by pushing the patches and update the application via SCCM.
  • Install, test and prepare new software or update the latest version for the existing software, software packaging in SCCM.
  • Troubleshoot networking and connection issues.
  • Advise on software or hardware upgrades.
  • Provide basic training in computer operation and management.
  • Complete job reports and ordering supplies.
  • Maintain computer peripheral devices e.g. printers and resolve associated problems.
  • Provide support during annual exercises such as Business Continuity Planning and Drills.
  • Travel within APAC region as and when required.
  • Work after office hours as and when necessary.
  • Create and/or update technical documentation and procedure manuals when required.



Requirements

  • Bachelor's degree/Diploma in Computer Science or Information Technology.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of operating systems, software applications, and remote connection systems.
  • Basic knowledge of SCCM, desktop PC Windows patching
  • 3-5 years of work experience as a Desktop Support Engineer or Support Technician.
  • Ability to solve complex hardware and software issues.
  • Excellent communication, presentation, and interpersonal skills.

Canete Christopher Miguel EA License No.: 02C3423 Personnel Registration No.: R23112144

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