Serve as the technical SME for the Customer Communications Management (CCM) platform for regional branches, as well as for other applications under his/her charge.
- CCM platform (utilizing the product OpenText Exstream) serves as a one-stop platform to handle both document generation and delivery services to the customers.
- Applications to be handled are bespoke software which spans across the banking domain, including MIS, regulatory reporting systems, and other back office systems.
Responsible for the analysis, design, development, implementation, and maintenance of CCM templates and applications.
Work closely with team leader to gather requirements from the customer, perform technical impact analysis and estimate effort for development.
Prepare or update functional and technical documents, prepare test cases.
For CCM
- Using OpenText Designer and Communications Builder:
  - Create new templates or modify existing ones according to requirements.
  - Create/modify communication packages to tie the inputs, report generation and outputs together.
For other applications
- Develop or modify the applications according to the requirements, working with and/or overseeing other colleagues for the development where necessary.
Conduct peer source code/documentation review.
Perform unit test and system integration test, support user acceptance test.
Prepare release procedure and support production implementation.
Update user manual, system operational manual and other necessary deliverables.
Troubleshoot issues and problems, provide workarounds where necessary.
Perform root cause analysis and come up with preventive measures.
Perform all other duties and tasks as assigned

Requirements

Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields
Good working experience with any CCM platform, with preference for OpenText product.
At least 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure development)
Experienced in working in a complex matrix organization
Good knowledge in SDLC methodologies (waterfall)
Good presentation, communication and coordination skills
Can contribute individually and collaborate well in a team.
Good sense of accountability and ownership.

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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Location	Singapore
Job reference	BBBH128176_1684827941
Salary	performance bonus

Consultant name	Joanna Tham Pooi Kwan
Consultant email	joanna.tham@experis.com.sg
Consultant contact no.	65515325
EA License No.	02C3423

CCM Applications Developer