Client Service Specialist

Location Singapore, Singapore
Job reference Exp-HCLS_1557904135
Salary AWS
Consultant name Alexis Bo Zhuang Mian
Consultant email alexis.bo@experis.com.sg
Consultant contact no. 65515307
EA License No. 02C3423
Consultant Registration No. R1872731

The Job:

As a Client Service Specialist, you'll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

Responsibilities

  • Develop and foster strong relationship with key account.

  • Serve as the key liaison person between client and internal departments on request and issue resolution.

  • Take ownership of key account's new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

  • Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

  • Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

  • Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

  • Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

  • Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

  • Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

  • Establish appropriate safety stock level meeting required service levels.

  • Drives continuous improvement initiatives to meet inventory goals

  • Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

  • Effectively use ERP system to manage high number of material SKUs.

  • Review work processes and initiate process improvement plans.

Requirement:

  • Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.

  • Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

  • Strong analytical, problem-solving, communication and process mapping skills.

  • Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.

Interested applicants please send your resume to alexis.bo@experis.com.sg

R1872731

Manpower Staffing Services (S) Pte Ltd

02C3423

Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731