Contact Center Supervisor/Team Lead

Location Singapore, Singapore
Job reference Exp-HCLS_1566542685
Salary Basic + Bonus
Consultant name Alexis Bo Zhuang Mian
Consultant email alexis.bo@experis.com.sg
Consultant contact no. 65515307
EA License No. 02C3423
Consultant Registration No. R1872731
Responsibilities:
  • Train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients.
  • Plan and implement call center strategy, identifying operational issues and suggesting possible improvements.
  • Manage customer escalations and follow up for resolutions.
  • Determine KPI, monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Ensure adherence to company's policies and procedures.
  • Perform quality control audits to ensure accuracy of records.
Requirements:
  • Total 4 years of experience in client service, with 2 years in a supervisory role
  • Experience with performance evaluation procedures
  • Outstanding communication, interpersonal and leadership skills
  • A customer-oriented and problem-solver mindset
  • Excellent organizational and time-management skills
Interested applicants please send your resume to alexis.bo@experis.com.sg
Bo Zhuang Mian
R1872731
Manpower Staffing Services (S) Pte Ltd
02C3423

Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731

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