Our client is actively involving in the Singapore Smart Nation initiatives and on the search for passionate Customer Experience Manager to join their organization.
- Lead, design and develop customer experience strategy by understanding customers' concern and practices
- Work with different stakeholders to map out customers' experience, identify the pain points and create solutions to address these issues
- Augment the customer experience and cultivate their satisfaction
- Analyse the data to create action plans for customer experience
To be successful in this role, you should have
- Prior experience in mentoring team
- Good analytical and interpersonal skills
- Good stakeholder management
- Good communication skills
- Resourceful, independent, highly driven and self-motivated, resilient and versatile to manage diversity and ambiguity
What's next?
If you are qualified and interested in applying for the position, please kindly send your CV in to Kenneth Ho at Kenneth.Ho@experis.com.sg / Click Apply or call 65 6232 8241
EA License No.:02C3423
EA Registration No.: R1879958
Kenneth Ho Qian Tat EA License No.: 02C3423 Personnel Registration No.: R1879958
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