Customer Success Manager (IT solutions)

Location Singapore
Job reference BBBH100367_1624589289
Salary AWS + Bonus
Consultant name Paula Dam Dieu Phuong
Consultant email paula.dam@experis.com.sg
Consultant contact no. 62328832
EA License No. 02C3423
Consultant Registration No. R1109289

Our client - a leading international System Integrator has build their present in Asia is searching for a service-oriented Customer Success Manager to join their exciting team in Singapore.

Representing as a key function within the Customer Success function within the company, you will work closely with the customers as a trusted advisor to align the right solution of customers' needs and growth.

  • Keep customers informed of the key product features by providing and enabling training for customers
  • Deliver data analytics, reporting and business outcomes to make sure value realization for customers
  • Align customer business objectives and initiatives to the product value propositions
  • Lead consistent engagement with customers
  • Address any issue and adoption barriers throughout the customer engagement process

The Requirements

  • At least 5 years of customer success management relevant experience in SI environment
  • Have entrepreneurial approach to business and ability to establish holistic business view
  • Experience with Customer Success Platform: Gainsight, Totango
  • Proven track records in project/milestone management
  • Good influence to cross-functional teams
  • Good experience in program management and quality management
  • Ability to establish new organizations, functions, procedures and offerings
  • Should have these certifications: ITIL/PMP/PRINCE2/TOGAF/COBIT
  • Singaporeans only

What's next?
If you are qualified and interested in applying for the position, please kindly send your CV in to Dam Dieu Phuong (Paula) at paula.dam@experis.com.sg. / Click Apply or call 65 6232 8832
EA License No.:02C3423
EA Registration No.: R1109289

Dam Dieu Phuong, Paula EA License No.: 02C3423 Personnel Registration No.: R1109289

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