Customer Success Manager (Networks, Security, Unified Com)

Location Singapore, Singapore
Job reference BBBH87141_1585296992
Salary Negotiable
Consultant name Paula Dam Dieu Phuong
Consultant email paula.dam@experis.com.sg
Consultant contact no. 62328832
EA License No. 02C3423
Consultant Registration No. R1109289

Our client - a leading international System Integrator with strong present in Asia is searching for a service-oriented Customer Success Manager to join their exciting team in Singapore.

Representing as a key function within the Customer Success function within the company, you will work closely with the customers as a trusted advisor to align the right solution of customers needs and growth.

  • Keep customers informed of the key product features by providing and enabling training for customers
  • Deliver data analytics, reporting and business outcomes to make sure value realization for customers
  • Align customer business objectives and initiatives to the product value propositions
  • Lead consistent engagement with customers
  • Address any issue and adoption barriers throughout the customer engagement process

The Requirements

  • At least 5 years of customer success management relevant experience in SI environment
  • Have entrepreneurial approach to business and ability to establish holistic business view
  • Experience with Customer Success Platform: Gainsight, Totango
  • Proven track records in project/milestone management
  • Strong influence to cross-functional teams
  • Good experience in program management and quality management
  • Ability to establish new organizations, functions, procedures and offerings
  • Should have these certifications: ITIL/PMP/PRINCE2/TOGAF/COBIT

What's next?

If you are qualified and interested in applying for the position, please kindly send your CV in to Paula Dam at paula.dam@experis.com.sg. / Click Apply or call 65 6232 8832

Please kindly note that only shortlisted candidates will be contacted, and your resume will be considered for other similar roles.

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Dam Dieu Phuong, Paula EA License No.: 02C3423 Personnel Registration No.: R1109289

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