Responsibilities

• Lead a high performing group of operation team and customer implementation team to execute projects for deploying solutions with leading biotech, pharma and health systems
• Guide the team to establish project execution blueprints and best practices, including processes, systems, governance, communications, risk management etc.
• To help customers plan and understand the best ways to utilize their software or products based on the customer's requirement or business plans.
• Lead internal cross-functional teams of experts including Product, Engineering, Regulatory, Quality, Security, Compliance, and Customer Service to deliver successfully on a customer engagement
• Monitor and track the project and program deliverables. Organize, plan and direct program schedules, milestones, risks, assumptions, decisions and budgets.
• Ensure quality and accuracy of integrated project plans and status reports encompassing all cross-functional activities
• Work with the project manager to report analysed data and communicate results
• Partner and collaborate with internal functions for ensuring success with customer engagement and continuous improvement initiatives, including business development, sales, product management, engineering, regulatory, quality and finance.
• Manage resource allocations across the portfolio
• Track relevant metrics and drive action items based on results.
• Co-create and support Project Management process improvement initiatives.
• Mentor operation team to ensure that processes are implemented effectively and consistently across all product lines and customers.
• Participate in the Management Team reviews for ongoing improvements to our Operations and Quality System.
• Influence and drive companywide culture of customer success and operational excellence

Authorities:

• Review and approve project plan
• Review team performance

Experience / Training:

• 7-10 years of experience in program management and leading customer facing teams for delivery of a large portfolio of projects
• 3+ years of Experience in health-tech, medical devices or life sciences industry, with good understanding of regulatory requirements for the industry (e.g. Software as Medical devices, Combo therapies, PDPA, HIPAA, GDPR etc.)
  • Working in a fast paced rapidly growing startup
  • Leading cross functional global teams spread across time zone
  • Implementing SaaS/cloud based solutions in hospital systems with EHR integrations

Education:

• Bachelor's degree in business, healthcare, information technology or related industry
• MBA is a plus

Skills:

• Proficiency in Ms Word, PowerPoint, Ms Excel, Project Management Tool, EDC, CTMS and Jira(optional)

Frances Diana delos Santos, Manalo EA License No.: 02C3423 Personnel Registration No.: R1219552

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