Responsibilities:

• Be proficient in digital currency or blockchain and keep up with general market conditions
• Be familiar with company's trading platform and provide clients with first class trading experience.
• Diligently and effectively manage and follow up the enquiry/complaints of the current/prospective clients through live chat or email
• Understand customers 'needs and convert it constructive feedback to managements.
• Continuously seek for improvement to enhance team's performance and work efficiency.
• Serve as customer representative in Asia Pacific region, including Japan, candidate will be required to liaise with customers in the APAC region, including Japan.

Requirements:

• Possess a Diploma
• Minimum of 1 year of customer service experience
• Able to communicate and write in fluent Japanese (business language proficiency) as the incumbent is expected to communicate both verbally and in writing with non-English speaking Japanese clients
• Work on weekends or shifts from home are required

Interested applicants please send your resume to alexis.bo@experis.com.sg

Bo Zhuang Mian

R1872731

Manpower Staffing Services (S) Pte Ltd

02C3423

Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731

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