Customer Support (Night shift) (Japanese language proficient)

Location Singapore, Singapore
Job reference BBBH81258_1570416416
Salary Basic + Bonus
Consultant name Alexis Bo Zhuang Mian
Consultant email alexis.bo@experis.com.sg
Consultant contact no. 65515307
EA License No. 02C3423
Consultant Registration No. R1872731

Responsibilities:

  • Be proficient in digital currency or blockchain and keep up with general market conditions
  • Be familiar with company's trading platform and provide clients with first class trading experience.
  • Diligently and effectively manage and follow up the enquiry/complaints of the current/prospective clients through live chat or email
  • Understand customers 'needs and convert it constructive feedback to managements.
  • Continuously seek for improvement to enhance team's performance and work efficiency.
  • Serve as customer representative in Asia Pacific region, including Japan, candidate will be required to liaise with customers in the APAC region, including Japan.

Requirements:

  • Possess a Diploma
  • Minimum of 1 year of customer service experience
  • Able to communicate and write in fluent Japanese (business language proficiency) as the incumbent is expected to communicate both verbally and in writing with non-English speaking Japanese clients
  • Work on weekends or shifts from home are required

Interested applicants please send your resume to alexis.bo@experis.com.sg

Bo Zhuang Mian

R1872731

Manpower Staffing Services (S) Pte Ltd

02C3423

Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731

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