Responsibilities

• Perform basic level of problem determination for all tickets, emails, chats & phone calls
• Perform hardware troubleshooting
• Triage and escalation to the appropriate level
• Ticket management to ensure SLA's are met
• Perform General Hardware/Cage duties:
  • Server assembly and disassembly
  • Server maintenance and repair
  • User/emergency access
  • Racking and un-racking of servers and devices
  • Hard drive and memory installs
  • Server console/reboot
  • RAID setup and configuration
  • Cabling and cable management (power/network)
  • PDU Install/Replace
  • Hardware/Cabinet auditing
• Perform basic software setup
  • Control Panel installation (Plesk/cPanel/Webmin)
  • Server OS installation (Windows/Linux/BSD)
  • Kickstart/reinstall OS
  • Partition configurations
  • Basic network IP configurations
  • Coordinate all repairs with customer and NOC staff
  • Perform basic NOC ticket troubleshooting tasks
  • Monitor and update internal message boards, e-mail, and task list.
  • Keep informed of company and departmental policies.
  • Management and tracking of assets including shipping.
  • Labeling all devices and cables are per company standard.
  • Work closely with third party providers.
  • Other duties as assigned.

Qualifications:

• Minimum 2 years' experience in a similar role in a hosting company and/or Data Center Envrionment
• A good working knowledge on data center processes and design (power, cooling, redundancy).
• Ability to document complex problem resolution summaries and repetitive tasks.
• Ability to demonstrate effective teaming and interpersonal skills.
• Exceptional troubleshooting, problem resolution skills.
• Extensive knowledge of computer hardware, mainly servers.
• Ability to quickly identify specific issues and troubleshoot accordingly.
• Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
• Proficient in Microsoft Office.
• Proficient in Linux and Windows operating systems.
• Ability to prioritize workload and meet deadlines.

Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096

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