EN&CH Player Support Lead (Customer Service/Game Expert)

Location Singapore
Job reference BBBH105066_1631581844
Salary S$4000 - S$5000 per month
Consultant name Tay Yong Sen, Wilson
Consultant email wilson.tay@experis.com.sg
Consultant contact no. 6551 5328
EA License No. 02C3423
Consultant Registration No. R2091205


Job Information:

  • 5 Day office hour
  • Salary: $4000 - $5000 (Commensurate with working experience)
  • Yearly renewable Full-time contract


Responsibility:

  • Work as a game expert to resolve the players complicated issues that escalated by
  • outsourcing Agents
  • Monitor the service quality and resolve outbreaks or emergencies on time, to ensure our
  • CX service quality meets the standard.
  • Manage and synchronize information with outsourcing vendors
  • Revising and building player-facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues


Requirements:

  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Experience with managing multiple projects and prioritizing according to impact Interest or experience in the gaming industry
  • Proficient in MS Office
  • Work in Singapore

Tay Yong Sen, Wilson License No.: 02C3423 Personnel Registration No.: R2091205

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