EN&CH Player Support Lead (Customer Service/Game Expert)

Location Singapore
Job reference BBBH105066_1631581844
Salary S$4000 - S$5000 per month
Consultant name Tay Yong Sen, Wilson
Consultant email wilson.tay@experis.com.sg
Consultant contact no. 6551 5328
EA License No. 02C3423
Consultant Registration No. R2091205

Job Information:

  • 5 Day office hour
  • Salary: $4000 - $5000 (Commensurate with working experience)
  • Yearly renewable Full-time contract


  • Work as a game expert to resolve the players complicated issues that escalated by
  • outsourcing Agents
  • Monitor the service quality and resolve outbreaks or emergencies on time, to ensure our
  • CX service quality meets the standard.
  • Manage and synchronize information with outsourcing vendors
  • Revising and building player-facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues


  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Experience with managing multiple projects and prioritizing according to impact Interest or experience in the gaming industry
  • Proficient in MS Office
  • Work in Singapore

Tay Yong Sen, Wilson License No.: 02C3423 Personnel Registration No.: R2091205

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy