SUMMARY
Provides local IT, logical security and end user support for regional and global IT teams in the delivery of global IT projects.

DUTIES AND RESPONSIBILITIES
IT Infrastructure and Operation

• Installation, configure and upgrade of IT hardware (servers, routers, network devices) and software applications
• Maintenance of IT equipment (Office & Production network) including devices status and inventory
• Conduct routine system/housekeeping tasks to ensure optimal and compliant environment operation, including protection of sensitive information/data
• Direct, plan and maintain system backup/recovery solutions, including documenting/updating business continuity strategy
• Harden the infrastructure (patch, MAC address filtering, GPO) as per requirements
• Manage IT inventory including warranties and supplies requirement, etc.
• Vendor Management for all related IT infrastructure including service agreement renewal

Logical Security

• Implementation of IT security as per Global IT Security Policy
• Perform security checks - Firewall logs and configuration audit, AV updates, Wifi scan, internal VA, software inventory, VPN configuration and other compliance tasks
• Review and investigate all the generated security alerts triggered from the Firewall, Logchecker and other monitoring system
• Prepare and update the required procedures / documentation as per the related certificate authority requirements
• Support IT audit activities

Production support

• User account and access rights management
• SFTP configuration and troubleshooting
• Security protection for sensitive information/data

REQUIREMENTS

• Minimum Diploma in Computer Science, Information Systems, and/or Engineering discipline
• At least 3 years of relevant experience implementing IT infrastructure and Security
• Knowledge of Windows Server and Active Directory, GPO
• Hands-on experience troubleshooting hardware such as servers, routers, switches, network and other technical support
• Familiar with Firewall (CISCO ASA), access rights management, anti-virus setup
• Experience with incident ticketing systems, workstation management systems and imaging
• Ability to multi-task shifting priorities while maintaining continuity
• Good verbal and written communications skills

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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