Main tasks and responsibilities:

• To ensure the service and system is returned to an operational state as quickly as possible on a best effort basis and following the processes defined for resolution and documentation within the defined SLA.
• Responsible for Level 2 Support Functions.
• Support of Business applications within the responsible locations. Including installation and maintenance of all company software.
• Responsible for repair and configuration of client hardware including all client peripherals.
• Manage regional Windows Servers and network attached storage in Singapore and rest of Asia (JP, KR, TW, MY, and TH).
• Active Directory
• SQL Services (Knowledge)
• Communications (Fixed & Mobile)
• File System Management and Storage
• Permissions
• Security & Patch Management
• Scripting
• Back-up & Restore Responsibility
• IT Asset Management and Disposal
• Hands on experience on Cisco network routers and switches
• Responsible in documenting related to configuration items and changes.
• Familiar with the environmental aspects and impacts of the activities and processes involved in the role and the procedures, practices and measures to manage the impact.
• ITIL Foundation or above qualification is a must. An understanding of networking / computer hardware and how these relate to IT architecture and corporate enterprise environment.
• Able to work in West Area- Benoi

Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536

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