IT Helpdesk Support

Location Singapore
Job reference BBBH109701_1642645021
Salary S$3000 - S$4000 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email claudia.kueh@experis.com.sg
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

Responsibilities:

  • Support helpdesk and workplace operation in Singapore
  • Topdesk tickets assignment, resolution and SLA
  • Responsible for Asset inventory
  • Laptop/desktop lifecycle for new hires/resignee
  • Support Site IT Applications
  • Support IT office technology (e.g. File, print services, IP phones & etc)
  • Hands-on support for network and PC hardware issues.
  • Configure printers and label printers on network and resolve printer problems
  • Participate in global/local projects to deliver solutions on-site.
  • Local user Account administration
  • Email messaging support configurations, troubleshooting (Lotus Notes Archive)
  • Manage User Accounts, Profiles, Groups & resource Permissions


Requirements:

  • At least 2 years of working experience in IT helpdesk/desktop function
  • Good Team player


Skills required:

  • Office 365 (outlook, teams & onedrive)
  • Windows server 2012, 2016
  • SQL servers
  • Windows 10 (patching, upgrade & etc)
  • zScaler proxy and private access
  • Bitlocker

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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