IT Infrastructure Specialist (Government)

Location Singapore
Job reference BBBH89113_1588840687
Salary S$4500 - S$6000 per month + AWS + VB
Consultant email wheijie.yong@experis.com.sg
EA License No. 02C3423


Responsibilities

  • Responsible for technical support to end-users on various technical issues and problems relating to end-user devices (e.g., laptops, printers, scanners and tablets) and software such as Microsoft Office, SharePoint and emails)
  • Responsible for ICT infrastructure projects (from initiation to implementation), service delivery and support to meet the intended availability, continuity and capacity requirements for end user computing and ICT infrastructure
  • Manage the IT vendors and ICT contracts to ensure the contractual obligations are met, leading to effective service delivery
  • Main Point of Contact for Whole-of-Government ("WOG") ICT infrastructure or end user computing initiatives and requirements on Agency level, from initiation, planning, pilot testing till full implementation and closure
  • Drive change management process for implementation of all new ICT infrastructure or end user computing initiatives
  • Manage vendors' (e.g. Government Private Cloud support teams on daily operational and administrative/support matters)
  • Oversee and manage the Helpdesk/Deskside team on daily operational matters e.g. software upgrades/security patches deployment. To plan and ensure any required provisioning of services at agency level are implemented with minimum disruption to agency users
  • Support users' service requests and incident management to provide quality end-user services
  • Assume the role of Site Incident Response Officer (SIRO). Perform root cause analysis and problem resolution as required
  • Ensure compliance to WOG (IM8) ICT policies and standards, Technical Architecture, Technology Reference Model (TRM)
  • Formulate/review/update Agency's IT policies, strategies and procedures with regards to ICT Infrastructure and End User Computing
  • Support the ITD HOD in other ICT-related work as necessary
  • Participate in Agency's parent ministry's ICT-related projects as necessary



Requirements

  • Minimum 5 years of relevant working experience in deploying and managing enterprise level ICT infrastructure and end user computing devices and managing ICT vendors
  • Experience in Singapore public sector ICT environment preferred
  • Possess good communication and interpersonal skills
  • Experience in working with cross functional teams, including contractors

Interested candidate, please submit your updated resume in MS WORD format to: wheijie.yong@experis.com.sg

We regret that only shortlisted candidates will be notified.

Name: Yong Whei Jie
Registration Number: R1110096
EA Licence Number: 02C3423

Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096

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