IT Operations Manager - Applications

Location Singapore, Singapore
Job reference KS0731_1564479864
Salary S$5800 - S$6900 per month
Consultant name Karen Shi Peiru
Consultant email karen.shi@experis.com.sg
Consultant contact no. 65515320
EA License No. 02C3423
Consultant Registration No. R1438107

Responsibilities

Management of ICT Application Contract and Operating Budget

  • Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
  • Track the projects' expenditure and ensure meeting the agreed budget utilisation.
  • Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requsition/order, goods receiving, invoice tracking and verification/certification.
  • Manage and monitor defects, issues and incidents of Authority's IT applications and services to meet the agreed service level agreement.
  • Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
  • Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

  • Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
  • Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
  • Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
  • Facilitate and support IT audit activities with relevant parties.
  • Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

  • Resolve escalated IT cases in an accurate and timely manner.
  • Collate and report IT applications and operations statistics.
  • Manage, support and track IT change management activities.
  • Track, manage and ensure compliance of IT operation tasks and activities as defined in the project management office (PMO) to support and maintain process standards.
  • Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
  • Provide secretariat function for meetings/forums.

Requirements

  • at least 3 years of relevant experience in performing the role.
  • Knowledge of IT security and infrastructure designs and implementations.
  • Working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework.
  • Preferably with experience in delivering and operating Government IT projects.
  • Able to plan and implement operation processes and procedures to manage the day to day operation of the system to meet the business operation objectives on systems availability.
  • Able to manage project costs, including change requests/service requests, to ensure that projects achieve their planned benefits within budget.
  • Able to manage project risks in a timely manner to ensure impact is mitigated.
  • Able to understand the IT management policy, quality management policy and security guidelines to ensure maintenance processes and procedures are designed to comply with these policy and guidelines.
  • 2 years agency contract
  • Location: Central Singapore

Karen Shi Peiru EA License No.: 02C3423 Personnel Registration No.: R1438107

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