Job Responsibilities:

• Manage all incident cases and work with vendors and contractors for closure of cases for applications.
• Ensure incidents and service requests are resolved within the service level agreement
• Analyze incident case trends and highlight potential areas of improvements
• Manage and consolidate reports from vendors for operations and report regularly in Project Management Meetings
• Work with vendors and Project Managers to track patch cycles, end of life of software used and certificate expiries.
• Provide administrative support to all aspects of authorisations and other requests on system managed
• Support IT audit activities when required.
• Provide secretariat function for meetings/forums.
• Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Maintain hardware and software assets, annual asset stocktake; and to inform management on need for technology refresh before assets are end-of-life.

Requirements:

• At least a Diploma/Bachelor's Degree in Information Technology or equivalent with at least 4-5 years of hands-on experience in IT operations and stakeholder/vendor management.
• Strong analytical, conceptualisation and problem-solving skills.
• Excellent communication skills, both oral and written, with the ability to present ideas and influence stakeholders.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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