IT Operations Manager (Infrastructure)

Location Singapore, Singapore
Job reference BBBH85480_1578304358
Salary S$4800 - S$6500 per month
EA License No. 02C3423

My client is looking for an IT Operations Manager (Infrastructure) who specializes in Network/Security.

Job responsibilities:
Delivery of ICT Infrastructure Services

  • Responsible for the ICT infrastructure aspect of the projects from initiation to implementation, ensuring ICT Infrastructure services are delivered on time, meeting business needs and quality and within agreed budget.
  • Study business and application requirements, review organisational ICT infrastructure, design and implement the ICT infrastructure architecture to meet current and future requirements.
  • Manage the awarded vendors and ICT contracts to ensure the vendors meets contractual obligations, leading to successful delivery of the project.

Management of ICT Infrastructure and Services

  • Ensure incidents are resolved within the service level agreement and should avoid having re-occurrence of incidents.
  • Ensure service requests are closed within agreed timelines.
  • Develop guidelines, processes and procedures to enhance ICT Infrastructure resiliency and service availability.
  • Maintain hardware and software assets, annual asset stocktake; and to conduct technology refresh before they are end-of-life.
  • Maintain ICT Infrastructure capacity to meet current and future growth.
  • Maintain ICT Infrastructure services contracts and ensure they are renewed before expiry.
  • Provide periodic ICT Infrastructure Health status reports.
  • Provide secretariat function for meetings/forums.
  • Undertake and carry out ad-hoc IT operation assignments and tasks arises from projects or day-to-day operation.

Management of ICT Infrastructure Operating Budget

  • Maintain ICT Infrastructure Operating budget and ensure meeting the agreed budget utilisation.
  • Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.

Management of ICT Infrastructure Security and Compliance

  • Ensure compliance to Technical Architecture, Technology Reference Model (TRM) and Agency IT Policies and governement IM8 policies relating to ICT Infrastructure services.
  • Conduct periodic review on ICT Infrastructure logs; privileged accounts and access rights to ensure no unauthorised access, system changes nor suspicious activities.
  • Ensure security patches on ICT Infrastructure are timely updated in accordance to IM8 policy.
  • Conduct ad-hoc security scans, patches and other security measures when required.
  • Support IT audit activities when required.


  • Diploma with at least 3 years of relevant experience in performing the role.
  • Team player with strong organization and people handling skills.
  • Professional related certifications such as ITIL and MCP will be an added advantage.
  • Knowledge of IT security and infrastructure designs, preferably in Cloud hosting environment.
  • Familiarity in Cloud hosting environment such as AWS and Azure.
  • Able to manage project risks in a timely manner to ensure impact is mitigated.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit