IT Operations Manager (Infrastructure)

Location Singapore, Singapore
Job reference BBBH85480_1578304358
Salary S$4800 - S$6500 per month
EA License No. 02C3423

My client is looking for an IT Operations Manager (Infrastructure) who specializes in Network/Security.


Job responsibilities:
Delivery of ICT Infrastructure Services

  • Responsible for the ICT infrastructure aspect of the projects from initiation to implementation, ensuring ICT Infrastructure services are delivered on time, meeting business needs and quality and within agreed budget.
  • Study business and application requirements, review organisational ICT infrastructure, design and implement the ICT infrastructure architecture to meet current and future requirements.
  • Manage the awarded vendors and ICT contracts to ensure the vendors meets contractual obligations, leading to successful delivery of the project.

Management of ICT Infrastructure and Services

  • Ensure incidents are resolved within the service level agreement and should avoid having re-occurrence of incidents.
  • Ensure service requests are closed within agreed timelines.
  • Develop guidelines, processes and procedures to enhance ICT Infrastructure resiliency and service availability.
  • Maintain hardware and software assets, annual asset stocktake; and to conduct technology refresh before they are end-of-life.
  • Maintain ICT Infrastructure capacity to meet current and future growth.
  • Maintain ICT Infrastructure services contracts and ensure they are renewed before expiry.
  • Provide periodic ICT Infrastructure Health status reports.
  • Provide secretariat function for meetings/forums.
  • Undertake and carry out ad-hoc IT operation assignments and tasks arises from projects or day-to-day operation.

Management of ICT Infrastructure Operating Budget

  • Maintain ICT Infrastructure Operating budget and ensure meeting the agreed budget utilisation.
  • Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.

Management of ICT Infrastructure Security and Compliance

  • Ensure compliance to Technical Architecture, Technology Reference Model (TRM) and Agency IT Policies and governement IM8 policies relating to ICT Infrastructure services.
  • Conduct periodic review on ICT Infrastructure logs; privileged accounts and access rights to ensure no unauthorised access, system changes nor suspicious activities.
  • Ensure security patches on ICT Infrastructure are timely updated in accordance to IM8 policy.
  • Conduct ad-hoc security scans, patches and other security measures when required.
  • Support IT audit activities when required.


Requirements:

  • Diploma with at least 3 years of relevant experience in performing the role.
  • Team player with strong organization and people handling skills.
  • Professional related certifications such as ITIL and MCP will be an added advantage.
  • Knowledge of IT security and infrastructure designs, preferably in Cloud hosting environment.
  • Familiarity in Cloud hosting environment such as AWS and Azure.
  • Able to manage project risks in a timely manner to ensure impact is mitigated.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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