Primary Roles and Responsibilities

• Manage a team of Support Engineers to provide mobile and intranet application maintenance service
• Define and lead the implementation of support services
• Effectively assess, classify, prioritise, diagnose issues in a collaborative manner within the team
• Identify and review maintenance processes to maintain the service level
• Define, automate and improve system monitoring activities to ensure continuity of service
• Establish performance metric for service level measurement and dashboard reporting
• Maintain a good knowledge base for L1 screening
• Conduct root casual and defect trend analysis for continuous improvement
• Define and implement preventive measures to achieve proactive maintenance
• Manage the release management process

Qualifications and Skills

• Bachelor's degree in Computer-related discipline
• Minimum 10 years of IT experience
• Minimum 5 years in managing or leading an application maintenance service
• IT Service Management and Project Management certifications will be an added advantage

Preference will be given if you have the following experience.

• Work in project with Titanium, React Native, iOS, Android, .NET C# platform
• JIRA Service Desk, Confluence experience

Frances Diana delos Santos, Manalo EA License No.: 02C3423 Personnel Registration No.: R1219552

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