Must Have PMP Certification
In the area of Cybersecurity -
- Study, recommend and implement a cybersecurity managed detection and response solution for client
- Review governance requirements and develop requirements for an information governance audit
- Review cybersecurity audit and web vulnerability assessment results and work with auditors and vendors to implement remedial action.
- Develop and rollout a framework for cybersecurity awareness training
- Carry out procurement activities related to cybersecurity and manage vendors to deliver services
- Monitor, control and provide management updates on cyber security initiatives
In the area of Knowledge Management (KM) -
- Work with KM taskforce and consultants where applicable to understand gaps in KM.
- Establish a knowledge management platform to encourage exchange and retention of resources within the organisation
- Develop standardised framework, approach, process and guideline to document repository management
- Review integration with other existing platforms and ensure ease of accessibility
- Develop campaign to ensure adoption of knowledge management platform
In the area of Process Automation and self-service -
- Work with front line staff to understand high volume contact areas and identify candidates for processautomation and self-service.
- Develop requirements for process automation and self-service for discussion and approval by management
- Carry out procurement activities and manage vendors to deliver services
- Monitor, control and provide management updates on initiatives
- Other IT Related Duties
- As part of the MIS team, participate and contribute to the planning of IT initiatives
- Participate in knowledge sharing sessions with the MIS teams
Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194
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