IT Service Desk Agent - Perm Role

Location Singapore
Job reference BBBH117466_1659057649
Salary S$0.00 - S$5000 per month + Bonuses
Consultant email joy.sharma@experis.com.sg
EA License No. 02C3423


Job tasks:

  • You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests
  • Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person.
  • Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external)
  • Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system
  • Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.)
  • Administration of user accounts in our various IT systems including IT onboarding for newcomers

    On Site:
  • Helping our IT Infrastructure team for local problem resolution
  • Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners
  • Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management
  • Participate in various IT projects

    Profile / requirements:
  • Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)
  • Knowledge of basic IT
  • You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge
  • Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills
  • As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independen

Sharma Kristine Joy Padua License No.: 02C3423 Personnel Registration No.: R2090931

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy