IT Service Desk Agent - Permanent Role

Location Singapore
Job reference BBBH119288_1663296615
Salary Negotiable
Consultant name Sharma Kristine Joy Padua
Consultant email joy.sharma@experis.com.sg
Consultant contact no. 6232 8814
EA License No. 02C3423
Consultant Registration No. R2090931


Job tasks:

  • You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests
  • Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person.
  • Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external)
  • Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system
  • Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.)
  • Administration of user accounts in our various IT systems including IT onboarding for newcomers



On Site:

  • Helping our IT Infrastructure team for local problem resolution
  • Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners
  • Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management
  • Participate in various IT projects



Profile / requirements:

  • Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)
  • Knowledge of basic IT
  • You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge
  • Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills
  • As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independent

Sharma Kristine Joy Padua License No.: 02C3423 Personnel Registration No.: R2090931

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