IT Support Engineer - POS

Location Central Region, Singapore
Job reference BBBH83982_1573462053
Salary S$4000 - S$5500 per month + AWS + VB
Consultant name Yong Whei Jie, Octavius
Consultant email wheijie.yong@experis.com.sg
Consultant contact no. 65515572
EA License No. 02C3423
Consultant Registration No. R1110096

Responsibilities

  • Project manage vendors and contracts to ensure contractual obligations are met
  • Manage vendors in the course of the daily task operations
  • Administer the company's Outlook email, Active Directory, system backup, infrastructure and business services.
  • Create and maintain operational documentation and reports
  • Ensure IT assets inventory are kept updated and accounted for at all times
  • Operate as the first point of contact for all major customer support issues, prioritising resources and liaising with other support resources both locally and internationally.
  • Apply resources available in accordance with the support contract requirements meeting the Service Level Agreement
  • Appropriately set and manage expectations, including escalation activities and communications, for both customer and internal stakeholders.
  • Lead and actively manage customer expectations in relation to support work taking place and planned work.
  • Review all support documentation provided to the customer for technical accuracy, consistency, and coverage in accordance with contractual requirements.
  • Ensure that any technical and procedural changes provided by the Service Desk and the IT Support team are followed, working to best practice methodology
  • Install, configure, test, maintain, monitor and troubleshoot end user hardware and software, networked peripheral devices as well as networking software products In line with Group IT standard.
  • Onsite support / helpdesk / operation training including hardware and software
  • Perform other related duties and responsibilities as assigned by line management
  • To troubleshoot system, server, wireless and networking related problem
  • To be the 1st point of contact when problem is being escalated by helpdesk
  • Be involved in the execution of IT system disaster recovery
  • End user support in Point-Of-Sale terminals.
  • Troubleshoot and conduct functionality test to online and offline terminals.
  • Cyber security compliance inline to corporate standard.



Requirements

  • No quota for Foreigners
  • Minimum Degree in Computer Science, Information Technology or related studies
  • Minimum 3 years of relevent experience in end user support with exposure in system and server support, networking, Active Directory as well as managing vendors
  • Must have experience in supporting POS solution and functionalities
  • Good to have experience in supporting VIP or VVIP

Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096

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