IT Technical Support Administrator

Location Singapore, Singapore
Job reference BBBH83266_1574737330
Salary S$2800 - S$3000 per month + bonus
Consultant name Sombilla Arvin Clark Sikat
Consultant email arvinclark.sombilla@experis.com.sg
Consultant contact no. 65515581
EA License No. 02C3423
Consultant Registration No. R1222536


Responsibilities:

  • Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive services.
  • Supporting customers via the phone, live-chat and ticketing system.
  • Serve as the first contact point for customer's issues/requests and properly documenting case notes through the ticketing system.
  • Provide first tiered support for all IT related needs such as:
  • Software and hardware installations, support, and troubleshooting, including Microsoft enterprise products and business specific applications
  • Mobile device support and troubleshooting, mostly Apple and Android products
  • Single-user networking issues
  • Communication tools
  • Network & Local printers
  • Authentication tools
  • Access management
  • Leveraging the knowledge database as part of the troubleshooting workflow to resolve issues consistently or appropriately escalate cases to the next tier of support.
  • Actively contribute to the knowledge base when a solution or process has not been documented.



Requirements:

  • Minimum a diploma holder or equivalent with 1 years' experience in an IT related role or IT Service Desk environment
  • Willing to work one weekend per week
  • Working knowledge of Windows environment, VPN
  • Working knowledge of LAN, WAN, AD, file server technology and ITSM procedures
  • Ability to work effectively in a team environment.
  • Possesses strong multi-tasking capabilities.
  • Comfortable communicating with global customers.

Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536

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