Roles & Responsibilities:

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Assist in supporting multiple applications systems and platforms.
• Adhere to company, project and support standards and guidelines.
• Respond to system queries, perform troubleshooting internally / with Vendor, and conduct research to identify solutions to reported issues.
• Identify issue trends and implement solutions or prevention methods for recurring issues to improve system stability.

Requirements:

• 0-2 years working experience in delivering and supporting IT applications.
• Analytical, problem solving skills and attention to detail.
• Written and verbal communication with emphasis in tech