Network Engineer (Japanese language proficiency)

Location Singapore, Singapore
Job reference BBBH85884_1579168993
Salary S$3000 - S$5000 per month
Consultant name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant email abelene.kang@experis.com.sg
Consultant contact no. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914

Responsibilities

  • Communicate with non-English speaking internal/external customers/teams in Japan via phone/email/Q/web tools (e.g. Fault reporting, notification and escalation)
  • Proactively manage and monitor global/domestic customer network performance for 24x7 to meet customers' Service Level expectations
  • Use standardized tool to isolate/diagnose network faults
  • Drive to problem resolution and search for root cause
  • To effectively manage service providers and device vendors
  • Work with various teams to meet the customer focused targets



Requirements:

  • Business proficiency (written and spoken) in Japanese (JLPT Level 1 or equivalent) as the incumbent is expected to communicate verbally and in writing with non-English speaking internal/external customers/teams in Japan
  • Knowledge of Networking basic, TCP/IP, and CISCO products
  • Ability to diagnose WAN/LAN network devices such as routers, switches, firewalls, and WAPs
  • Knowledge of business concepts, tools and techniques and ability to operate with a business mindset that complements one's functional specialty and keeps it in a business context
  • Independent, self-driven, highly customer focused, and desire to learn about new technologies
  • A team player who is willing to cooperate and facilitate among the various communities
  • An active listener who is warm, friendly and has a clear telephone voice.
  • Be able to work on rotating shifts (12hours).

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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