Network Support (Marine Communications)

Location Singapore
Job reference BBBH121494_1669886040
Salary AWS, Hybrid work
Consultant name Jeffrey Koh Kok Ann
Consultant email jeffrey.koh@experis.com.sg
Consultant contact no. 6232 8809
EA License No. 02C3423
Consultant Registration No. R1770345

  • Location: WestArea


Roles and Responsibilities
Pre-sales

  • Support sales in sizing customer requirements and recommend appropriate solutions eg. based on vessel size and data usage requirements to pitch the right satellite solutions such as Inmarsat/Iridium.
  • Support design of IT networks(LAN setup, switches and routers settings, firewall settings etc) onboard vessels to connect to the satellite solutions recommended.
  • Support staging of customers' systems and equipment and configuration settings and commissioning of services.


Post-sales

  • 24x7 technical support.
  • Resolution of customer's fault reporting.
  • Coordinate with principal satellite network partners such as Blue-C Mobile, KVH, Thuraya etc to resolve connectivity issues
  • Manage fault ticketing system to log and track timely resolution of customer-reported issues.
  • Support customer's change requests for systems settings eg firewall settings, top-ups of pre-paid value etc.
  • Create and update of the technical knowledge database to improve resolution turnaround time


Requirements:

  • Diploma in IT or Electronics Communications, or any related field.
  • Able to be on shift duties.
  • Good understanding of IP, Networking and Firewall.
  • CCNA is a bonus
  • Knowledge of satellite technology will be a plus



*Shortlisted candidates will be informed.



Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "Network Support"



Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423