Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.
Ensure timely and accurate processing of orders received through the order hotline.
Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
Responsible for collection of information and timely log in of feedback in the CRM system.
Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
Ensure timely feedback of all problems and issues from customers and principals.
Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
Ensure strict adherence and compliance to ISO procedures.
Any other tasks that may be assigned.
Minimum GCE "O" Level or equivalent
Min 2 years relevant experience in logistics operations or customer service role preferred
IT literate with proficiency in Microsoft Office applications
Good verbal and written communication skills
Good interpersonal skills and meticulous in handling assigned tasks
Customer service related experience
Interested applicants please send your resume to email@example.com
Bo Zhuang Mian
Manpower Staffing Services (S) Pte Ltd
Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731