ORDER FULFILMENT SPECIALIST

Location Singapore, Singapore
Job reference Exp-HCLS_1557888838
Salary AWS
Consultant name Alexis Bo Zhuang Mian
Consultant email alexis.bo@experis.com.sg
Consultant contact no. 65515307
EA License No. 02C3423
Consultant Registration No. R1872731

Job:

  • Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.

  • Ensure timely and accurate processing of orders received through the order hotline.

  • Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.

  • Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.

  • Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.

  • Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.

  • Responsible for collection of information and timely log in of feedback in the CRM system.

  • Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.

  • Ensure timely feedback of all problems and issues from customers and principals.

  • Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

  • Ensure strict adherence and compliance to ISO procedures.

  • Any other tasks that may be assigned.

Requirements:

  • Minimum GCE "O" Level or equivalent

  • Min 2 years relevant experience in logistics operations or customer service role preferred

  • IT literate with proficiency in Microsoft Office applications

  • Good verbal and written communication skills

  • Good interpersonal skills and meticulous in handling assigned tasks

  • Customer service related experience

Interested applicants please send your resume to alexis.bo@experis.com.sg
Bo Zhuang Mian
R1872731
Manpower Staffing Services (S) Pte Ltd
02C3423

Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731