Player Support Lead

Location Singapore
Job reference BBBH96304_1612500423
Salary Negotiable
Consultant name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant email abelene.kang@experis.com.sg
Consultant contact no. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


Player Support Lead

Responsibility:

  • Work as a game expert to resolve the players' complicated issues that are escalated by non-English speaking outsourcing agents in China & Japan
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure our CX service quality meet the standard.
  • Manage and synchronize information with non-English speaking outsourcing vendors in China & Japan
  • Revising and building player facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues
  • Communicate (verbally and in writing) in Japanese with non-English speaking Customer Service Team and vendors based in Japan to resolve the players' issues


Requirements:

  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • Business proficiency (written and spoken) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking customer service team and vendors based in Japan to resolve the players' issues
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Experience with managing multiple projects and prioritizing according to impact
  • Interest or experience in the gaming industry
  • Proficient in MS Office
  • Work base in Singapore



Interested applicants, please submit your resume to: Abelene.kang@experis.com.sg
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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