Player Support Lead

Location Singapore
Job reference BBBH94307_1616461013
Salary Negotiable
Consultant name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant email abelene.kang@experis.com.sg
Consultant contact no. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914

Player Support Lead

Responsibility

  • Work as a game expert to resolve the players complicated issues that escalated by outsourcing Agents
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure our CX service quality meet the standard.
  • Manage and synchronize information with outsourcing vendors

  • Revising and building player facing support templates, FAQs and other materials.

  • Collaborate closely with Mandarin-Speaking Customer Service Team in China


Requirements:

- Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications).

- At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO

- Experience with managing multiple projects and prioritizing according to impact

- Interest or experience in the gaming industry

- Proficient in MS Office

- Work base in Singapore

Interested applicants, please submit your resume to: Abelene.kang@experis.com.sg
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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