Player Support Lead (Japanese Language Proficient)

Location Singapore
Job reference BBBH99340_1624614511
Salary S$3000 - S$4000 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email claudia.kueh@experis.com.sg
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247


Responsibilities:

  • Work as a game expert to resolve the players' complicated issues that are escalated by non-English speaking outsourcing agents in China & Japan
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure our customer service quality meet the standard.
  • Manage and synchronize information with non-English speaking outsourcing vendors in China & Japan
  • Revising and building player facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues
  • Communicate (verbally and in writing) in Japanese with non-English speaking Customer Service Team and vendors based in Japan to resolve the players' issues



Requirements:

  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • Business proficiency (written and spoken) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking customer service team and vendors based in Japan to resolve the players' issues
  • Interest or experience in the gaming industry
  • Proficient in MS Office
  • Work base in Singapore

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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