Player Support Lead/Game Master(Korean & Mandarin Proficiency)

Location Singapore
Job reference BBBH106658_1635841146
Salary S$3000 - S$5000 per month
Consultant name Tay Yong Sen, Wilson
Consultant email wilson.tay@experis.com.sg
Consultant contact no. 6551 5328
EA License No. 02C3423
Consultant Registration No. R2091205

Basic information:

  • 5 Day office hour
  • Salary range: $4,000 - $5,000
  • 1-year full-time contract renewable


Responsibility:

  • Work as a game expert to resolve the players' complicated issues that are escalated by outsourcing agents in China & Korea
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure our
    CX service quality meets the standard.
  • Manage and synchronize information with outsourcing vendors in China & Korea
  • Revising and building player-facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in MANDARIN with non-ENGLISH SPEAKING Customer Service Team and vendors based in China Headquarter to resolve the players' issues
  • Communicate (verbally and in writing) in KOREAN with non-ENGLISH SPEAKING Customer Service Team and vendors based in Korea to resolve the players' issues


Requirements:

  • Business proficiency (written and spoken) in MANDARIN (Min. B3 in 'O' levels CHINESE or equivalent certifications) to communicate with non-ENGLISH SPEAKING customer service team and vendors in China to resolve the players' issues
  • Business proficiency (written and spoken) in KOREAN (Min. TOPIK II Level 5 or equivalent certifications) to communicate with non-ENGLISH SPEAKING customer service team and vendors based in Korea to resolve the players' issues
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Experience with managing multiple projects and prioritizing according to impact
  • Interest or experience in the gaming industry
  • Work in Singapore

Tay Yong Sen, Wilson License No.: 02C3423 Personnel Registration No.: R2091205

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