You will lead the Product Operations Team to excel in sustainable selection, launch & maintenance of online mobile games.
You will set the gold standard for analytics reporting & visualization that will allow your team to understand game performance & player behavior. You will back this up with a robust Forecasting system that will allow your team to secure alignment from the Marketing & Development teams.
You will operate a portfolio of 3rd party developed mobile games, and will set the processes for Market Research, Product Teardowns, Product Improvement & Live Operations. You will utilize this repertoire to continually exceed revenue targets amidst ever-evolving player needs.
We Are Looking For:
- Set processes, SLAs & KPIs for the Publishing Operations Team
- Live Operations
- Customer Service
- Community Management
- Create & Maintain the P&L statement for a portfolio of online mobile games
- Work with Marketing and Analytics to identify market trends and opportunities
- Manage the product lifecycle from concept to sunset
- Manage product risks while validating assumptions
- Forecast product performance on a monthly basis
- Create & Maintain the Game Evaluation/ Greenlight Process for online mobile games
- Conduct product evaluation to derive project target KPIs
- Forecast business performance for game licensing and development projects
- Work with Business Development to finalize development / licensing terms
- Conduct & generate teardown reports for competing titles
- Create & Maintain integrated product roadmap for your portfolio of games:
- Marketing / User Acquisition initiatives
- Game Development initiatives
- Live Operations initiatives
- Community Management initiatives
- Work together with regional cross-functional teams to deliver entertaining games
Requirements:
Experience
- Degree in Computer Science, Game Design or related field
- 3 years experience in leading Live Ops teams for online mobile games
- 7 years experience in Live Operations for online mobile games
Skills
- Good understanding of mobile game mechanics & monetization
- Experienced in creating dashboards, charts & graph visualizations
- Experienced in crafting product teardowns
- Experienced in creating product improvement suggestions using player insights
- Experienced in data-backed and process-driven decision-making
- Possess strong communication & team-work skills
Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536
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