Product Specialist (Semiconductor)

Location Singapore
Job reference BBBH131138_1692844067
Salary Negotiable
Consultant name Lucero Mary Grace Servino
Consultant email
Consultant contact no.
EA License No. 02C3423
Consultant Registration No. R22108290

Product Specialist (Semiconductor)

Job Responsibilities:

  • Maintain an advanced technical understanding of all soft solder die bonder products and applications
  • Do and analyse process trials for/with customers and partners (e.g. material suppliers); support strategic evaluations, bench marks, demos and buy offs
  • Advise field service and customers (mainly via field service), acting as 2nd level of support
  • Coordinate all activities related to technical issues for potential and existing customers assigned; participate in customers' engineering meetings, follow up on actions (keep issue lists); support ramp up and stabilization of newly introduced products
  • Answer detailed technical questions from sales, CPM, service personnel and customers; support CPMs in requirements analysis for CSRs
  • Collaborate with R&D in defining new features and CIP requirements; both software and hardware
  • Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
  • Carry out internal acceptance test of new features and CIP developed by R&D
  • Ensure continuous improvement of product performance through systematic feedback; identify quality issues und initiate improvements
  • Coordinate software issues; help in reproducing issues to SW R&D; verify solutions in the new releases
  • Conduct DB product / application training to internal people as well as to customers
  • Support application group in Besi APac in qualifying machines for shipment
  • Able to travel extensively to customer sites in Asia

Job Requirements:

  • Technical background (BSc / MSc Engineering Sciences)
  • Knowledge of semiconductor industry
  • Working experience in soft solder die bonding technical service / customer support
  • Knowledge of mechanical, electrical, electronics, mechatronics systems
  • Hands on experience with automatic, high speed complex equipment
  • Experience in product management
  • Able to read and interpret technical and engineering documents
  • Understanding of precision mechanics and complex systems (controlled axes, vision)
  • Ability to understand processes with a high number of interlaced factors of influence (material sciences, mechanics, process parameters)
  • Demonstrated problem solving and analytical skills
  • IT application knowledge (MS Office, E-Mail, communication)
  • Customer orientation
  • Ability to work independently with minimal supervision in an international environment
  • Team player with ability to foster good working relationships both internally and with customers
  • Good communication skills

Lucero Mary Grace Servino EA License No.: 02C3423 Personnel Registration No.:R22108290

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