Job Description:

• Implement ServiceNow IT service management (ITSM) features and modules as per company requirements.
• Propose additional modules/features that will be required to meet requirements from ServiceNow users/department.
• Provide bi-weekly updates to the Company on enhancements, issues and resolution matters.
• Project tracking to ensure enhancement timelines are met.
• Work closely with Functional Developers to handle any changes to project scope.
• Provide administrative support on IT Service delivery and management related matters.
• Support and maintenance of the IT Service Management tool.
• Plan, test and deployment enhancement to the IT Service Management Tool as approved by the management.

Requirements:

• Minimum 5 years of relevant experience in ITSM project management.
• Knowledge of ServiceNow is a must.
• Possesses project management experience.
• Capable of analyzing the current requirements and provide recommendations on improving/enhancing ITSM tool.
• Individual contributor who is also able to work well in a team.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy