Project Manager (ITSM)

Location Singapore
Job reference BBBH133811_1700187893
Salary S$6000 - S$8000 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

Job Description:

  • Implement ServiceNow IT service management (ITSM) features and modules as per company requirements.
  • Propose additional modules/features that will be required to meet requirements from ServiceNow users/department.
  • Provide bi-weekly updates to the Company on enhancements, issues and resolution matters.
  • Project tracking to ensure enhancement timelines are met.
  • Work closely with Functional Developers to handle any changes to project scope.
  • Provide administrative support on IT Service delivery and management related matters.
  • Support and maintenance of the IT Service Management tool.
  • Plan, test and deployment enhancement to the IT Service Management Tool as approved by the management.


  • Minimum 5 years of relevant experience in ITSM project management.
  • Knowledge of ServiceNow is a must.
  • Possesses project management experience.
  • Capable of analyzing the current requirements and provide recommendations on improving/enhancing ITSM tool.
  • Individual contributor who is also able to work well in a team.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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