Quality Specialist

Location Singapore
Job reference BBBH124526_1676886984
Salary Negotiable
Consultant name Rajasekar Shirley Monisha
Consultant email shirley.rajasekar@experis.com.sg
Consultant contact no. 6232 5244
EA License No. 02C3423
Consultant Registration No. R22106767


Quality Specialist


Responsibilities:

  • Execute quality assessments as per the framework across the Product & CX Operations space
  • Monitor and be responsible for all quality assurance metrics across assigned regions/products
  • Include/updated key workflow changes, operations process, and infosec critical elements across the scoring mechanism
  • Analyze data from assessment scores and I/D trends on Customer Exp failure points across Process, Product & operational policies
  • Own and conduct business reviews with team leaders, while engaging with training teams to drive actions and measure progress
  • Engage in team-wide process improvement initiatives and ensure all external advertiser touchpoints have top notch service quality
  • Collaborate with vendors and train on QA frameworks and develop reporting mechanisms
  • Collaborate with internal technology teams to test the QMS tool feature build.

Qualifications:

  • Minimum 3+ years of experience in the Quality domain in a business function or at a tech customer support vendor program
  • Experience in conducting large scale audits efficiently and good understanding of QA Scores
  • Proficient in data analytics tool (e.g. excel etc.)
  • Experience in Ad tech/digital technology is a plus

Interested applicants, please send me your updated resume to shirley.rajasekar@experis.com.sg or click "Apply now" button.

we regret to inform you that only shortlisted candidates will be notified.

Shirley Monisha

EA Personnel no: R22106767

Manpower Staffing Services (S) Pte Ltd

EA Licence No: 02C3423

Rajasekar Shirley Monisha License No.: 02C3423 Personnel Registration No.: R22106767

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