- Collaborate closely with local business teams to become a functional expert in B2B processes for SMEs, large corporations, and educational institutions.
- Establish credibility as a trusted advisor by understanding business requirements and offering thoughtful options for consideration.
- Facilitate discussions and workshops with regional stakeholders, encouraging open communication and cooperation among different business teams.
- Focus on recommending process innovation and efficiencies through analysis of current state processes, user experience, industry trends, and leading-edge technology.
- Understand and document regional nuances of both current and future state processes.
- Serve as a key point of contact for global stakeholders overseeing the Salesforce program.
- Contribute to defining the regional roadmap for Salesforce program rollout.
- Provide advice on Salesforce best practices.
- Support data readiness for system rollout, including preparing data for migration.
- Assist in change management and training needs for future state processes.
- B2B channel sales proficiency, including Enterprise and Education sectors. Experience in sales operations, partner management, and enablement.
- Business analyst experience in enterprise-scale CRM and PRM projects, with understanding of Salesforce Platform functionality.
- Good analytical and problem-solving skills with attention to detail. Ability to draft business requirements for organizational needs.
- Independent worker with judgment and initiative. Collaborative, flexible, and trustworthy.
- Excellent time management, prioritization, and influencing skills. Exceptional written and verbal communication for diverse audiences.
- Proficient in process documentation tools (Miro, Omnigraffle, Visio, etc.) and project management software (Wrike, etc.).
Education & Experience:
- BS or equivalent degree in discipline related to the role, with relevant 8-10 years of experience.
Siau Zianyi License No.: 02C3423 Personnel Registration No.: R23113527