Regional Process Analyst (B2B CRM)

Location Singapore
Job reference BBBH131809_1698390700
Salary S$10000 - S$13000 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

Job Responsibilities

  • Work closely with the local business teams and become functional expert in B2B processes and related solutions needs.
  • Listen and understand business requirements, and providing options for consideration.
  • Facilitate discussions and workshops, gather requirements, build cooperation amongst various business teams.
  • Focus on recommending process innovation and efficiencies to deliver extraordinary customer-focused solutions.
  • Act as key point of contact for global stakeholders and in charge of CRM program coordination and execution.
  • Contribute to defining regional roadmap for CRM program rollout.
  • Support data readiness in preparation for system rollout, including preparation of data to be migrated in the new system.
  • Support change management and training needs for future state processes.

Qualification and requirements

  • BS or equivalent degree in discipline related to the role, with relevant 8-10 years of experience.
  • Strong knowledge of B2B (including Enterprise and Education) channel sales.
  • Experience in sales operations, partner management and/or enablement preferred.
  • Experience as a business analyst role on enterprise-scale CRM, PRM projects.
  • Excellent analytical and problem-solving skills.
  • Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
  • Strong interpersonal skills and excellent active listening skills.
  • Working knowledge of process documentation (Miro, Omnigraffle, Visio, etc.) & project management software (Wrike, etc.).

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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