Salesforce Support Engineer

Location Singapore
Job reference BBBH104268_1631793247
Salary S$4500 - S$6000 per annum + AWS + VB
Consultant name Yong Whei Jie, Octavius
Consultant email wheijie.yong@experis.com.sg
Consultant contact no. 65515572
EA License No. 02C3423
Consultant Registration No. R1110096


Responsibilities
Work to resolve internal production support issues and work on development and maintenance tasks on the Salesforce Platform.

  • Service Tickets: Manage day to day support issues from Central Ticketing System
  • Salesforce Development: Work to resolve front end issues in Salesforce, research root causes and perform unit testing.
  • Collaborate with project teams to estimate, plan, and manage new feature development, configuration, testing, and rollout
  • Work with the system architect to assist in the design and implementation of Force.com solutions that align to industry best practices and deliver on business needs and value
  • Effectively manage communication and relationships with project team and stakeholders - both technical and business
  • Resolve support tickets that require Force.com system configuration access to ensure industry, business, security and quality standards are met
  • Complete regular internal Force.com applicable system audits and prepare for upgrades
  • Handle basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Assist in training of business liaisons on new Force.com processes and procedures
  • Salesforce Administrations, such as license provisioning, Activate/Deactivate Users, Set up archive policies, enable system release updates, etc


Requirements

  • Minimum three years of experience as a Salesforce.com administrator
  • Salesforce Certification is ideal
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Good understanding of the Force.com platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
  • Good understanding of Salesforce.com best practices and functionality
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Previous experience working in a SCRUM or agile environment is ideal



Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096

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