Responsibilities:

• Proactively manage service business satisfaction
• Manage relationship with business process owners and key users, including internal and external clients, keeping the management informed of progress
• Manage expectations on all service requirements and deliverables
• Manage and communicate a clear vision of the support objectives, and motivate the project team to achieve them; create an environment that enables peak performance by team members
• Analyze risks, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action
• Position service reviews with customers and effectively manages technical leader's deployment
• Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members' work; provide performance input to project team members' functional management
• Identifies opportunities for continuous improvement of the delivered services
• Management activities at the Strategy and Service, Business Process, Software Change and Support Desk level

Requirement:

• Bachelor/Master's degree in Industrial Engineering/Systems Engineering or related disciplines
• At least 9